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                                                               RETURN & EXCHANGE POLICY

 

We support cyclists with a friendly return policy and try to help you in all the cases.

If you receive a product with damaged packaging from a courier partner, DO NOT ACCEPT the package, so that the liability does not shift to you. We will handle returns and exchanges for all the items that come to you with intact packaging.

Please note all the bicycles purchased from cyclop.in are to be assembled at an brand authorized store to avail warranty.

RETURNS & EXCHANGES

 

In case of

  • Functioning defect (for example - pump not working), email us within 7 days and get refund/exchange.

  • Wrong item received, email us within 48 hours and get a refund/exchange.

  • Damaged item (missing/broken part), email us within 48 hours and get a refund/exchange.

  • Size issue, email us within 48 hours and get an exchange. If the desired size is not available then get store credit. Size is considered wrong if it does not match the description on the site. Read the size chart carefully before ordering.

  • Cancellation, you may do so if it is not shipped yet and get store credit.

  • Shipped Items cannot be returned unless they meet the condition below

 

Write to us at support@bicycledepot.in with Order id and to check eligibility. Add photos/video of the issue.

Alternatively you can WhatsApp us at +91-9873836229 to address any return or refund related issue.

 

CONDITION

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Item sent back must

  • Have the tags still attached to the product as before

  • Have original, un ripped packaging (the courier bag may be ripped)

  • Be in resellable condition

  • Unused, unworn, unwashed

 

NOT VALID FOR RETURNS/EXCHANGES

  • Products bought during SALE are not eligible for exchange/returns.

  • Intimate-use items like cycling shorts, socks

  • Shimano products unless damaged or wrong item

  • Bicycles
     

  • Nutrition items

  • Tires

  • Trainers

 

HOW TO PROCESS A RETURN

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Write to us at support@bicycledepot.in with Order id and to check eligibility. Add photos/video of the issue.

Alternatively you can WhatsApp us at +91-9873836229 to address any return or refund related issues.

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All refunds/exchanges/store credit etc. will be processed within 5-7 business days after the item is received by us, If the issue is seen as valid and the product is deemed to be in a resellable condition.

 

WARRANTY

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If you report an issue after 7 days of receiving the item, it will be treated as a warranty issue. Our team will help facilitate genuine warranty cases with our suppliers or help you connect with their official representatives in India for direct resolution of the problem if required. For any dispute with warranty resolution we recommend contacting the brand directly. Our support team can help with the contact details wherever possible. 

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